Retailers lose money when they charge $4 for a carry bag. 3K

District Consumer Disputes Redressal Commission orders retail store to pay Rs 3,000 for carry bag . Retail store charged an additional Rs 4 for a carry bag that featured a logo in addition to the cost of the product .

Ludhiana: The District Consumer Disputes Redressal Commission has ordered a retail store to pay Rs 3,000 for a carry bag that costs Rs 4 per piece in addition to the cost of the product from a customer.In his complaint to the commission on May 10, 2019, the commission, which includes president K K Kareer and member Jaswinder Singh, ordered the grocery store to refund Rs 4 and further pay a sum of Rs 2,000 in damages and Rs 1,000 in litigation costs to complainant Rishi Kumar of Rishi Nagar.Kumar said he purchased a grocery item from the respondent's retail outlet for a sum of Rs 138 on March 24, 2019.The outlet charged an additional Rs 4 for a carry bag that featured a company's logo in addition to the price of the product.The organization in its reply argued that the complainant was informed at the cashier counter that if he wanted a carry bag, he would have to pay Rs 4.

In addition, the complainant was specifically asked whether he wanted to buy the carry bag for an additional cost, and it was only when the complainant agreed that the bag was purchased for free and that it was then delivered to him at the payment counter, which the commission found to be unfair trade and deceptive conduct.In the present case, it is also not the case of the opposing party that any such notice regarding charging the price of carry bag was prominently displayed in their showroom, nor that any such thing has been omitted from the opposing party's affidavit.The commission found that the opposing parties should not have charged the complainant Rs 4 for each purchase because the complainant had already paid the bill at the payment counter.