Bank of Maharashtra held a Nationwide Intensive Awareness Campaign under RBIs supervision . The Bank of Maharashtra is the countrys biggest public sector bank .
On November 28, 2022, Bank of Maharashtra, the country's biggest public sector bank, held a Nationwide Intensive Awareness Campaign under RBI's supervision at PYC, Pune.The Town hall meeting was held for clients from diverse industries, to which all regulatory agencies were invited.The meeting was held in 14 Talukas across Pune District, and over 1000 people attended it.The chief guest, Dr Sushanta Kumar Kar, is the Chief General Manager & RBI Ombudsman, Mumbai-II.
Raj Kumar, DGM RBI, and deputy Ombudsman of Mumbai-II were among the attendees of the conference.According to Dr. Sushanta Kumar Kar, Chief General Manager & Ombudsman, RBI is one of those central banks in the country that seriously take care of the customer service provided by their regulated entities.RBI's main aim is to provide a higher level of customer service and help customers understand their rights.Dr Kar praised the efforts by government agencies, including the Bank of Maharashtra, as the state's Lead Torchbearer Regulated Entity (LTRE), to promote the state and run widespread awareness campaigns. According to Pandey, all the control bodies have been teaming up to promote this awareness campaign under RBI's direction.Customer awareness programs, which cover Customer Rights, Grievance Redressal Strategies, and Safe Banking Practices, were mentioned by the author.He highlighted the remarkable shift in the banking industry, which has seen digital transformation, and the need to be patient by not sharing security information, such as a password.OTP, login id, password, any personal information, etc. BoM, as the Lead Torchbearer Regulated Entity (LTRE), coordinated with other Regulated Entities to conduct promotion and propagation activities totaling almost 6700 activities.The activities included outreach programs, town hall meetings, workshops, customer meets, Hoardings, Pamphlet distribution, Street Plays, and Other activities.The Bank of Maharashtra produced displays on Electronic panels on Mumbai City, Pune City's streets, as well as at all Railway Stations.Several radio campaigns were also carried out. Veena Rao, Deputy General Manager of Bank of Maharashtra, presented PPTs on Customer Rights and Grievance redressal methods as well as on awareness campaigns at the Town Hall Meeting.There was also a networking session in which various customer concerns were addressed and suggestions were made.Shrikant Karegaonkar, the Pune district's Lead District Manager, proposed the give-a-way.